Skip to content
First Class Dev
Home/Terms of Service

Terms of Service

Last updated: August 11, 2026. The rules of engagement between you and First Class Dev — in plain language, no legalese.

Part 1 — General rules

These apply to everyone: clients who hire a project and people who use one of our products.

1. Accepting these terms

By accessing our sites, hiring our services or using our products, you agree to these Terms. If you disagree with any point, do not use the services. You confirm you are at least 18 or have a guardian's permission.

2. Who we are

These Terms belong to L. M. GODOY LTDA, Brazilian company registry (CNPJ) 68.496.102/0001-83, registered at R. Presidente Juscelino Kubitscheck de Oliveira, 1321, Sala Sede Virtual 87, Centro, Nova Andradina/MS, 79750-059, Brazil — trading as First Class Dev. We build websites, custom systems and our own SaaS products.

3. Intellectual property

  • Our brand, our site, our SaaS products and the internal components we work with are ours and stay ours.
  • Our SaaS products are licensed, not sold: you get the right to use them under the plan you hired, for as long as it is active.
  • On custom projects, rights over the delivered work pass to the client once payment is settled in full, unless the contract says otherwise.

4. Warranties and limitation of liability

We deliver with the greatest technical care, but we do not guarantee operation free of any fault or interruption. Our liability is capped at what you actually paid for the service in question in the 12 months before the event. We are not liable for indirect damages, lost profits or misuse of the deliverables.

This cap does not apply where the law does not allow it. If you are a consumer, the rights granted by Brazil's Consumer Protection Code prevail over any clause in this document.

5. Your responsibility for damage you cause

If your use of the service, or the content you upload, causes loss to us or to third parties — copyright infringement, unlawful use, data uploaded without permission —, you are responsible for that loss, including defence costs.

6. Confidentiality

We treat your business information as confidential and use it only to do the agreed work. We expect the same regarding the methods, proposals and materials we share with you. How we handle personal data is described in our Privacy Policy.

7. Changes, governing law and jurisdiction

We may update these Terms when needed — the date at the top marks the current version, and material changes are emailed to active clients. Continuing to use the services after a change means accepting it.

Brazilian law applies. The courts of Nova Andradina/MS, where our company is based, are elected — unless you are a consumer, in which case you may sue in the courts of your own domicile, as article 101, I of the Consumer Protection Code guarantees.

Part 2 — If you hired a project

Websites, stores, visual identity and custom systems.

8. Proposals and engagement

Every proposal sets out scope, deadlines, values and specific conditions. The engagement is formed by accepting the proposal and/or signing a contract. Where they differ, the signed contract prevails over these general Terms.

9. Your responsibilities

  • Provide the information, content and access the work requires.
  • Review deliveries and respond within the agreed windows.
  • Warrant that you hold the rights to the materials you send us — text, images, trademarks.
  • Use what we deliver lawfully and for the purpose agreed.

10. Deadlines and delivery

Proposal deadlines are estimates that depend on you sending materials and giving approvals. Delay on your side shifts the schedule, with no penalty for us.

11. Fees and payment

Amounts, method and schedule are set in the proposal. Recurring services — maintenance, hosting — are billed on the cycle you hired. Late payment may suspend deliveries and access until it is settled.

12. Withdrawal, guarantee and refunds

  • Right of withdrawal (7 days). For anything hired online, you may withdraw within 7 calendar days of the purchase and get back everything you paid, with no need to justify. This is article 49 of Brazil's Consumer Protection Code.
  • First Class guarantee (14 days). On top of the legal window: if within 14 days of delivery you find we did not deliver what was agreed, we fix it at no cost or refund the amount for what was not delivered.
  • How to claim. Write to suporte@firstclassdev.com.br describing the case. We reply within 2 business days and, once approved, the refund is processed within 10 business days through the original payment method.

13. Termination

Either party may end the relationship with notice, respecting the contract. Work already performed and committed expenses are due up to the termination date.

Part 3 — If you use our products

Our ready-made platforms, hired by subscription.

14. Account and acceptable use

You are responsible for your account and for keeping your password safe. You may not:

  • Use the product for any unlawful purpose or one that infringes someone else's rights;
  • Upload content that is illegal, infringes copyright or trademark, is intimate without the consent of the people shown, is discriminatory or defamatory, or contains malicious code;
  • Try to bypass plan limits, reach other customers' data, probe for vulnerabilities or overload the infrastructure;
  • Resell, sublicense or share access beyond what your plan allows;
  • Collect other people's personal data through the platform without a legal basis to do so.

15. Content you upload

What you upload stays yours. By uploading it, you grant us a non-exclusive, royalty-free licence to store, process and display that content — solely to run the service you hired. The licence ends when the content is removed.

You warrant that you hold the necessary rights to everything you upload, including permission from the people appearing in photos and videos.

We do not screen uploads in advance, but we may remove content that breaches these Terms.

16. Reporting and takedown

If content hosted in our products infringes a right of yours, write to suporte@firstclassdev.com.br telling us: who you are and how to reach you, the exact address of the content, which right was infringed and why. We review it within 5 business days and may remove the content or suspend the account as a precaution. We notify whoever published it, who can dispute through the same channel.

17. Suspension and account closure

We may suspend or close an account — without prior notice where there is immediate risk — for breach of these Terms, use that threatens the platform's security, or non-payment. Whenever possible we warn first and give a chance to fix it.

18. Subscription, renewal and cancellation

  • Subscriptions are billed on the cycle you choose — monthly or annual — and renew automatically for the same period until you cancel.
  • You can cancel whenever you want. Send the request to suporte@firstclassdev.com.br or via our WhatsApp; we process it within 2 business days.
  • Cancellation takes effect at the end of the cycle already paid: you keep access until then and are not charged for the next one. There is no penalty and no lock-in.
  • Price changes only apply from the following cycle and are emailed before they take effect.

19. Your data when you leave

After cancellation, your content stays available for export for 30 days. After that it is deleted from our systems, except for what the law requires us to keep.

20. Availability

We work to keep the products up, but we do not promise uninterrupted availability: there is scheduled maintenance, updates and supplier failure. No plan includes an uptime guarantee unless your contract says so.

21. Contact

Questions about these Terms? Write to suporte@firstclassdev.com.br.